Company Profile

TQM Consultants Sdn. Bhd. was incorporated in 1990. Since then, it has grown to become an internationally renowned consulting and training company in the areas of Soft Skills, Total Quality Management, Organization Development, Management Development, Teaching and Learning, Graduate Employability and Personal Development. 

To date, TQM Consultants Sdn. Bhd. has conducted more than 2000 in-house training programmes worldwide for private and public sector organizations across a variety of industries. It is registered with Pembangunan Sumber Manusia Berhad as an approved training provider. It is also registered with the Ministry of Finance (No. 357-00038120). 

Our Mission

Our primary mission is two-fold. 


First, we seek to empower individuals from within to optimize their potential and attain peak performance at work. 



Second, we will assist organizations to create and sustain the competitive edge in today’s highly competitive and globalized world. 

Towards attaining this twin mission, we will provide results-oriented, reliable, practical, and customized consultancy and training services that fully meet or exceed the requirements of our clients consistently.


Our Guiding Philosophy


We will provide consultancy and training services based upon proven theories and best practices.


We will diagnose the actual problems faced by our clients and not merely treat the symptoms.


We will provide services based on the unique training needs and problems faced by our clients.


We will always be objective and honest in dealing with our clients.


We will not undertake any assignment that is beyond our expertise.


Our instructional strategies will promote critical thinking and lifelong learning among participants.

Our Clients

How We Differ from Others

We have developed the Building Blocks of Peak Performance and Enhancing Personal Quality Model which enable individuals to acquire the mindset and traits of peak performers and to attain peak performance at the workplace.

CEO and Principal Consultant

Dr. Ranjit Singh Malhi

Dr. Ranjit Singh Malhi is a bestselling author and  an internationally renowned consultant and trainer in the areas of Soft Skills, Management Development, Total Quality Management, Teaching and Learning, and Graduate Employability.

Dr. Ranjit is an Adjunct Professor with Asia Pacific University of Technology and Innovation (APU). He is the Director of APU’s Professional Development Institute. Dr. Ranjit is also a Senior Corporate Fellow with Asia e University. 

Dr. Ranjit is highly regarded worldwide as an authority on empowering individuals and organizations to excel. He has formulated a practical model and blueprint for enhancing personal quality; developed the Empowering Cycle of High Self-Esteem which shows the reciprocal relationship between self-esteem and peak performance; identified the competencies of Malaysian high-performance managers and most admired attributes of Malaysian leaders; and developed a holistic model for enhancing graduate employability and soft skills.

Dr. Ranjit, who has conducted more than 600 training programmes worldwide, is noted for his lively, participatory, practical and motivating training sessions. Based upon painstaking and comprehensive research, he has developed the Generic Quality Training Model and Planning and Delivering Quality Training Sessions Model. 

Dr. Ranjit is the author of four bestsellers: Enhancing Managerial Performance, Make Yourself Employable, Enhancing Self-Esteem and Enhancing Personal Quality. The last three books have been published in Arabic by Jarir Book Store and are bestsellers in the Middle East. He has also published more than 150 articles on management and personal development, besides being a columnist for three of Malaysia’s leading newspapers.

Ranjit has a B.A. Hons. (Second Class Upper) from the University of Malaya, a Master of Public Administration degree from Syracuse University, USA and a Ph.D. from Asia e University.


Our Approach towards
Personal Transformation and Self-Mastery

Our training programmes and methodology are based upon important research findings from the science of peak performance and self-image psychology, and success in conducting hundreds of personal development programmes in Asia, the Middle East and USA. We have developed an integrated, step-by-step and practical approach aimed at empowering people from within to excel in the workplace.

This approach is focused around our self-developed Ten Key Attributes of Peak Performers (Figure 1), Building Blocks of Peak Performance (Figure 2) and Enhancing Personal Quality Model (Figure 3). 

We use experiential learning techniques, multiple learning styles, and highly interactive approaches in conducting our workshops including role plays, individual exercises, group discussions, and visualization. Cognitive therapy is utilized in assisting individuals to change their pessimistic style of thinking to realistic optimism.

Figure 1: Ten Key Attributes of Peak Performers

Figure 2: Building Blocks of Peak Performance

Figure 3: Enhancing Personal Quality Model

Our Approach towards

Creating and Sustaining

a High-Performance Organization

Based upon our consulting and training experiences, the quest for creating and sustaining a High-Performance Organization should be based on the Systems Approach (see Figure 1). It views an organization as a set of interdependent and interrelated elements or subsystems, each of which contributes to the attainment of common organizational goals. 

Changes in any one subsystem will have an impact on the other subsystems. As such, all the subsystems must be integrated into a functional whole to ensure total organizational functioning. 

The Systems Approach also views an organization as an open system interacting with its environment and transforming inputs (resources such as materials, people and equipment) into outputs (products and services) desired by customers.

Figure 1: Systems Approach to Organizational Improvement

1 .       Social System

  • Corporate culture
  • Personal quality
  • Employee participation and teamwork
  • Empowerment
  • Reward and recognition system
  • Communication

2 .     Technical System

  • Technology
  • Work processes
  • Decision-making processes
  • Job definition and responsibilities

3 .     Management System

  • Strategic quality planning
  • Leadership
  • Policies
  • Organizational structure
  • Managerial control

Copyright 2019 TQM Consultants Sdn. Bhd. Stay Empowered.


Tel : +6012-3350555
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