By Ranjit Singh Malhi, Ph.D.
What is Personal Quality?
Personal Quality is the degree to which an individual expresses positive personal attributes, practises good human relations and exhibits superior work performance.1 The most critical attribute of personal quality is self-esteem which makes the most of one’s personality and abilities. In the words of John Gilmore, “The most conspicuous characteristic which differentiates the highly productive individual from others is self-esteem.”2
Positive Personal Attributes
Good Human Relations
Superior Work Performance
Enhancing Personal Quality Model
All of us, regardless of our age, experiences or academic qualifications, can enhance our level of personal quality. Based upon my extensive literature research and interactions with thousands of participants during workshops on self-development, I have developed a four-step model for enhancing personal quality which also encompasses high self-esteem and self-renewal.
Figure 3: Enhancing Personal Quality Model
Step 1: Determining Current Personal Quality Level
The first step in enhancing personal quality is to determine your current personal attributes, human relations skills and your work performance. This step would help you identify the gaps between your actual level of personal quality and the desired level of personal quality. The end result of this step is the identification of areas for improvement pertaining to one’s level of personal quality.
Step 2: Formulating Personal Quality Action Plan
The second step is to formulate your Personal Quality Action Plan. In this regard, you have to establish your personal quality goals and determine the various action steps to attain them. Your personal quality goals should be specific, verifiable, realistic and time-bounded. For each goal, specify the action steps you need to take to attain it. For example, what knowledge or skills are required to help you attain your goals? What personal contacts do you need to establish? Place time limits on your action steps. It may also be necessary to list the possible obstacles that may hinder the attainment of your goals and the various ways of overcoming them.
Step 3: Taking Action
Execute your Personal Quality Action Plan daily. Focus your attention on attaining your predetermined personal quality goals. Manage your time successfully and avoid procrastination. Do first things first. Maintain self-discipline and perseverance in attaining them. Never, never give up. Persist, until you succeed. Treat failures as learning experiences.
Step 4: Monitoring Progress
You should review progress towards attainment of your personal quality goals. If you are not attaining your goals as expected, take the necessary corrective action to get back on the right track. Readjust your goals, if necessary, according to changing circumstances.
High self-esteem pervades the entire Enhancing Personal Quality Model as it is the cornerstone of personal quality. One has to be empowered from within to produce quality work consistently. Self-esteem is essentially one’s overall sense of self-competence and self-worth. Self-esteem makes the most of one’s personality and abilities. It empowers individuals to attain desired goals and to respond positively to challenges in life. High self-esteem also triggers enthusiasm and enhances creativity.3
Self-Renewal and Continuous Improvement
Personal quality is a moving target; it is a continual process of improving oneself. In this regard, self-renewal is critical in sustaining or reinforcing your efforts towards continuous personal quality improvement. The four major dimensions of the self-renewal process are physical, mental, social and spiritual. In the physical dimension, you need to maintain your health through regular exercise, proper nutrition and adequate rest. Mentally, you should practise rational thinking; maintain a positive attitude of “I can do it”; be receptive to new ideas and constructive criticism; and become a lifelong learner. With regard to the social dimension, you should maintain or promote good interpersonal relations with others, both in your professional and personal lives. Spiritually, you should maintain faith in yourself and in God. Faith provides hope and confidence during challenging times.
20 Guidelines for Enhancing Personal Quality
You are your own greatest and everlasting motivator. You can either continue to drift aimlessly in a sea of mediocrity or make a firm decision to become a peak performer by enhancing your personal quality. The choice is yours. I wish you success in your quest for enhancing your personal quality and attaining peak performance at the workplace and in other areas of your life. Life is too precious a gift to be wasted. Live your life with high personal quality!
1. See Ranjit Singh Malhi, Enhancing Personal Quality: Empowering Yourself to Attain Peak Performance at Work (Kuala Lumpur: TQM Consultants Sdn. Bhd., 2008), p. 2.
2. John Gilmore, The Productive Personality (San Francisco: Albion Publishing Company, 1974), p. 227.
3. For detailed guidelines on building and maintaining authentic self-esteem, see Ranjit Singh Malhi, Enhancing Self-Esteem: Reengineering Yourself for Success in the New Millennium (Kuala Lumpur: Self-Esteem Seminars Sdn. Bhd., 2007).
Copyright 2019 TQM Consultants Sdn. Bhd.
Empowering Individuals and Organizations to Excel
E-mail : email@example.com